FAQ
Do you have any questions? We have the answers.
Do you have questions about our solution, the application or background processes? No problem – here you will find the most frequently asked questions and easy-to-understand answers, clearly organised by departments.
Whether you are a general manager or work in revenue management, accounting or at the reception – we have compiled the most important information for you.
General questions
In this section you will find answers to common, general questions about our solution – regardless of whether you work as a general manager or at the front office, accounting, etc.
We only use rooms that the hotel actively and daily marks as available. We don’t sell fixed dates - instead, we work with undated room allocations. Bookings are only made after you reconfirm availability - online or, if preferred, directly via your property’s channel manager. This way, we make sure we’re only monetising true unsold inventory - never displacing regular bookings.
You don’t receive a cash payment, but an economic value: through bebo convert, you can use your unsold rooms to pay selected supplier invoices - for example, for furnishings, services, or digital tools.
You can save up to 50% of the regular costs, since you only incur variable expenses like cleaning or breakfast - and no cash leaves your account. You keep your liquidity, increase occupancy, and get more out of what would otherwise sit empty.
There’s no fixed number - but as a guideline, we take a maximum of 15% of your average annual unsold rooms. You only release the rooms you truly don’t need - daily, flexibly, and in line with your occupancy. That way, you stay in control - and your unsold inventory is put to work, not wasted.
Absolutely. Even with high occupancy, there are always isolated nights or periods with empty rooms. That’s where bebo convert steps in: we help you monetise those unused capacities without disrupting your regular booking strategy.
We typically work with hotels from 30 rooms upwards. How many rooms make sense for you will be decided together.
Yes! You can offer upsells, add-ons, and extended stays directly via our online portal. Price premiums can be set for specific periods. Guests can also extend their stay online at your BAR rate - or book extra services and upsells, subject to availability. All additional revenue is 100% commission-free for you.
Questions Reservation / Revenue Management
Here you will find answers to typical questions about revenue management – ideal for you as a revenue manager or if you work in reservations and have to deal with pricing strategies or capacity utilisation.
We don’t interfere with your existing distribution. You only release to us the rooms you don’t expect to sell through your own channels on that day.
Our offers never appear in public search results, nor are they listed or comparable on OTAs or metas. This means rate parity isn’t an issue - your pricing strategy remains intact.
We don’t compete with your direct business - we activate only what would otherwise remain unused, in a way that’s commercially smart and fully under your control.
We work closely with our sales partners. Partner hotels always have influence over their professional presentation. Our partners only use the content you provide, and every listing requires your final approval before going live.
You do. Availability always remains with the hotel - you control, daily, when and how many rooms you release.
You can block out dates at any time, and manage everything easily online or directly via your channel manager.
Our process has no direct impact on your rate parity. Our offers are displayed without dates or availability on selected partner portals - as a product, not a specific overnight stay. They don’t appear on hotel meta-search engines like Google or Trivago, nor on OTAs like Booking.com. If someone searches for your hotel, they won’t see our offers. The redemption date can only be checked after purchase, which also prevents targeted group or corporate block bookings. Your pricing strategy remains untouched - we only monetise unsold rooms without affecting your existing channels.
Yes. Using blackout dates, you can block any period in advance - whether for trade fairs, large events, or seasonal closures. Those dates will not be available through bebo convert, keeping you in full control.
You can absolutely use your own channel manager. We simply check in advance whether it can connect to one of our partners - which is usually the case. If not, or if your property doesn’t use a channel manager, everything can be managed manually through our extranet.
Questions Operations / Purchasing
In this section you will find answers to questions that arise in day-to-day hotel operations or in purchasing – e.g. on supplier invoices, ordering processes or processing via bebo convert.
Minimal impact. We integrate seamlessly with your booking systems, and bookings - including guest contact details - are sent directly to your PMS.
We handle supplier payments for you via bebo convert, so there’s no extra coordination or admin on your side.
You can submit any current, unpaid invoices. The only exceptions are payroll, insurance, or tax office payments. This means you can use bebo convert flexibly for planned projects - as well as a large portion of your ongoing hotel and operating costs.
It’s up to you: either finance a larger project in one go, or we can set up a budget account for you. You can submit invoices to this account regularly until the agreed amount is used. This way, bebo convert adapts exactly to your needs.
We advance the agreed value to you - so you get the benefit immediately. The risk is 100% ours: we take full responsibility for selling the unsold inventory you provide. If some nights don’t sell, you don’t owe us any money back.
Questions Finance / Accounting
In this section you will find answers to finance-related topics – from bookkeeping to payment processing. The questions usually come from accounting or are asked by your tax advisor.
It’s simple: we pay your outstanding invoice directly to the supplier. In your accounts, you record the payment from Beyond Bookings as revenue - and the supplier invoice as a regular expense. We also send your accounting team a payment slip to file, keeping the process transparent and hassle-free.
Absolutely. Many of our partner hotels use centralised billing. We can easily accommodate this and tailor the process to your needs, so your usual accounting flow remains unchanged and bebo convert integrates smoothly.
In most cases, suppliers don’t even notice. We list the invoice number and all references exactly as they appear, so the only difference is our bank account number.
We typically pay within 2–3 working days, which means many suppliers are actually pleased with the quick payment. For them, the invoice is simply paid - on time and in full - and for you, everything works just as usual.
Any discounts or rebates remain yours. We make the payment in time to meet any discount deadlines, then charge the reduced amount to your budget account. That way, you still benefit from the conditions you’ve agreed with your supplier.
We haven’t answered your question?
No problem – we will be happy to help you personally.
Just get in touch with us – we’re here for you!
